Returns & Exchanges

All Cochrane Candle Company products purchased in-person at our local markets or events are final sale. We will not accept exchanges, returns, or refunds on these products. 

All Cochrane Candle Company products purchased from one of our stockists/retailers are subject to their return and exchange policies.

 

ONLINE PURCHASES

We know shopping for candles online can be hard because you can't smell our items through your screen. So if you are not entirely satisfied with your online purchase, we're here to help!

 

EXCHANGES, RETURNS, AND REFUNDS

  • We gladly accept exchanges or returns on new and unlit full-priced candles within 14 days of purchase.
  • Limited edition, clearance and sale candles are final sale and not eligible for exchanges, returns or refunds. 
  • To be eligible for an exchange or return, please ensure the candle is unused and in its original condition with no signs of damage.
  • To begin the exchange or return process, please contact us at cochranecandlecompany@gmail.com within 14 days of purchase. Items sent back to us without first requesting an exchange or return will not be accepted.
  • If your request is accepted, we will provide instructions on how and where to send your package. You are responsible for return shipping costs. 
    • We will notify you once we’ve received and inspected your return, and let you know if the exchange or refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    Please note: Refunds will only cover the cost of the item returned and do not include shipping. As a growing small business, we are not currently able to cover exchange or return shipping costs. Thank you for your understanding.

    If you have questions or concerns about your specific item, please contact us at cochranecandlecompany@gmail.com.

     

    EXCEPTIONS AND NON-RETURNABLE ITEMS

    • Due to the nature of our products, used candles cannot be exchanged, returned or refunded.
    • Unfortunately, we also cannot accept exchanges, returns or refunds on clearance/sale items, gift cards, limited edition/collaboration items, or any item that is older than 30 days since date of purchase. 

    DAMAGES AND OTHER ISSUES 

    • Please inspect your package upon reception. Any damaged and/or lost packages need to be filed with the shipping carrier as we have no control over what happens during shipments.
    • We package each candle with care to try to avoid any damage occurring during shipping time. 
    • A photo of the damaged candle and receipt/proof of purchase will be required.

    Please note: Due to the soft, creamy nature of coconut-apricot wax, there is a possibility that some minor melting may occur while your shipment is in transit during the summer time or if its being shipped to a hot-weather location. This is normal and does not change the quality of your candle. If the entire candle melted and leaked, please let us know, following the process mentioned above.